Hello, I put a submission in nearly two weeks back for putting some content onto the Marketplace and got an email suggesting I would hear back within 48 hours.
I’ve been keeping a close eye on my email as well as the marketplace trello but I’ve not had any update on my submission.
I was wondering if someone could give me some info on what might be going on?
Things seem to be going rather slow with the marketplace process. They were saying they had plans to speed up the process, but I don’t think those have gone into effect. I know Epic said that they were very busy due to GDC, so this may be a factor. said in a post not too long ago that if you go over a week without hearing a response to email either him at Deke.Waters@Epicgames or Marketplace@EpicGames I was led to believe the marketplace update process took a day once they received the assets, and I sent mine out early Monday morning and have yet to hear back from them or see the update go live and it’s Friday now. I don’t even think I got an email saying they would contact me within 48 hours.
Same for me, havent received a mail 
-> have you received the e-mail right after you have filled out the form?
Yeah, I got the email saying thanks for the application and to keep my eye out for an email within 48 hours, after that it’s been radio silence.
I dropped an email a few days back to Marketplace@epicGames but I’ve not heard from there either.
Good to know 
Then something probably went wrong with my application.
I sent a message to a day after I submitted my update, just to check if they received it due to my experience in the past and I still haven’t heard back from him either. I just checked to make sure and I for sure didn’t get any message following my form submission for the update. If I had known it would be taking this long I would have held off my announcement. =/ Are you going to try resending again , or hold out on contacting Epic directly?
I will just wait for around 2-3 weeks, because epic games is currently busy with the GDC -> but my submission is not so important, because you can already download the package from the “Community Content, Tools and Tutorials” section. 
I see. I’ll probably shoot another email next Monday-Tuesday if I still have no response then I suppose. Times like this make me wish we were provided with an email list of consumers who purchased our products, I could send them a direct link until Epic gets time to put the assets on the marketplace. =)
@ Have you received an e-mail, because I’m still waiting?
Hey , yes the Sunday before GDC they responded and told me it will be uploaded to their servers and will be added once things settle down after GDC. So hopefully this week. I ended up sending a message direct to marketplace@epicgames since the form has been 50/50 for me. They just got back, if you don’t hear anything this week you may want to send another as it may have been lost. Hope you get in touch soon. =)
Ok, thx for the info
A lot of the team was busy for January-February with GDC, but they’ll be getting back to things this week.
Hi everybody! This is a post I’ve been eager to make for a while to explain where things are and how they’re improving, so here it goes. I posted a version of this in the “Unreal Marketplace Improvement and Feedback Thread” – a great and humbling read, by the way – but I wanted to crosspost here so you know we’re listening and what we’re doing. Now that GDC is over (whew!) the whole team of back and focused on the Marketplace, and our plans are coming to fruition.
Onward!
There has been a tremendous amount of work behind the scenes to identify problems and to make the Marketplace better, and I’d like to unveil them to you to see what everyone thinks. So yes, the elephant in the room: Marketplace submissions take a while. Instead of making excuses, I’ll show the most common delays in publishing content to the Marketplace:
- Seller doesn't respond to emails for days to weeks
- Submitted files are incomplete or have problems and need work before release
- Marketplace Seller's Agreements or Bank Information forms are not filled out quickly or correctly
- Unreal Engine version incompatibility issues
- The submission needs more work before being published, and I'm personally working with the seller to improve it. Examples are art that needs improving, technical problems, improving presentation materials, requesting a video, giving feature suggestions to help stand out, helping with ideas to differentiate from other content on the Marketplace, etc.
Not a lot of you may know about that last part, but I have worked with dozens upon dozens of sellers to push their content to be the best that it can before releasing. So far that’s been working out really well, but it can definitely be time-consuming. And there’s really no way you would know, because all of that is done one-on-one, behind the scenes. It really does make a difference in the quality of what’s being published, so now you know that’s there.
Now, onto the improvements we’ve been working on! Everything here is going into effect this month. Here’s how things are getting better:
- Marketplace Seller Support dedicated email going live. We had a false start last month that misrouted some emails, but I'm working on this today and this will provide prioritized, fast updates for existing sellers. These take priority over new submissions because we need to support our sellers the best we can.
- Web Marketplace going live. This is going to do a LOT for discoverability! In all forum posts and blog posts we make, we now link directly to every new item so even people without the UE4 launcher can view the content and make purchases. This will make it much easier to advertise and sell your content.
- Submission speed increase! This will take a few weeks to see because this is hot off the presses, but I wanted to tell you guys ASAP. Long story short, we can now review and QA files BEFORE they reach the public Trello. Previously, for legal and process reasons, we didn't see the files until after voting, so we'd get nasty surprises at the last minute that would delay releases and frustrate sellers. Not ideal! The way it works now is that a) if it's on Trello, it's been tested by our team, and b) we have plenty of time to work with content creators to fix anything that's broken. This will greatly increase the quality of what's on Trello, because we see it sooner and have time to fix and improve the pack.
- Faster graduation from Trello! If a submission hits the vote count threshold really quickly, instead of waiting the full four weeks, I contact the seller early and say "Hey, you're in! Let's publish this NOW!" and the submission goes to the Marketplace much faster than before. The record turnaround time from submission to public Trello to being QAed then published is nine days, and I think that'll get even faster because of how many more people have been voting lately. There is a definite incentive for you to advertise when you go up on Trello. :)
- Signing legal documents and getting bank info is faster! I've been working with our team to speed up signing agreements and getting bank information, which used to be a huge blocker. I've also made it easier to know when to sign and where to see the documents when they come in. It used to take over a week, and now it only takes 2 or 3 days. Most of that is simply waiting for the sellers to read over the paperwork and return it to us.
- Comments and a ratings system on the web Marketplace! This is an early first pass and we have some glitches with ratings right now that we're fixing, but this is an encouraging first step. Also, you can only rate a pack if we've confirmed that you have purchased it.
Note that this is just what’s happening this month that I can confidently comment on. There is more than this behind the scenes that we can’t talk about yet. We do read and listen to everything that’s been posted here, but can’t comment on much of it yet. Just know and trust that we want the Marketplace to be successful and we generally want the same things you do.
I’ll check back for responses, but for now I’m back to the massive post-GDC submission queue. So much good stuff is coming!