Hey guys,
I wanted to hop on and let you know that we’re investigating what happened in both of your cases. I’ll answer what I can here, and reach out to both of you individually for more details.
@Adik - You get a sales report with each payment. However, You’ll be paid monthly within 45 days following the end of any month where the cumulative payment due to you is at least $100. This time overlap can lead to some confusion, but we’ll investigate and get back to you with exact info.
@SE_JonF - Chance forwarded me your emails and we’ll reach out to you asap. I’m investigating what happened there as we’ve received and responded to many other emails sent to [EMAIL=“marketplace@epicgames.com”]marketplace@epicgames.com but for some reason yours were missed. We were closed for the holidays, but we have since caught up on any open emails we’re aware of. My sincere apologies for the delay in response.
For anyone else out there who is not getting a response from us - if you ever find a delay of more than 1 week with no reply, please email [EMAIL=“marketplace@epicgames.com”]marketplace@epicgames.com or email me directly at [EMAIL=“deke.waters@epicgames.com”]deke.waters@epicgames.com.