Marketplace and launcher are broken...

General Feedback & Requests
1

I updated to 4.4.1. Now, I get the message “No Version Information Received” when I open the UnrealEngine launcher, and when I try to download the new free assets from the marketplace It’s just gets stuck at “syncing” and nothing happens.

2

You are not the only one, I am sure it’s worked on.

3

Good to know. On another level of feedback, why doesn’t UE4 default new projects to the hard drive it’s installed on rather than documents? I don’t want to fill up my ssd with project files.

4

Same “No Version Information Received” problem here.

5

After marketplace opening my ue launcher crash every time.

6

I too have the problem with “No Version Information Received” but it doesn’t affect anything anyhow.

EDIT: Ok, I also get the “syncing” text and can’t download anything.

7

For me it affects when trying to install an old version of engine it shows subscribe.
Also verify button of engine does not seems to work.
I click the button it opens a webpage that tolds me I have already subscribed and active plan.

8

I have a fresh install and this error is preventing me from even downloading anything.

9

Now it’s downloading. Thanks, guys!

10

Hi everyone,

Could you please check to see if this is still happening? We had a Launcher issue yesterday that seems to have resolved for most people now.

Thanks,
TJ

11

Hey TJ,
It was fixed for me later that evening. I am assuming the same happened to everyone else.

Thanks for the Reply.

12

Hi everyone,

The Launcher issue from Sunday 9/7 has been resolved. We are currently looking into the cause so we can make sure that it doesn’t happen again.

If you’re experiencing a similar Launcher issue, please refer to the link below and post a new AnswerHub question.

Thanks,
TJ