Marketplace 4.10 content updates requested

[Smarkoff]

@Beaucephal;391784

I’ve noticed that the Animation Starter Pack published by Epic still hasn’t been updated to be compatible with 4.9. Is this an oversight, or is the pack being made obsolete?

Also, what recourse do those of us that have already purchased asset packs that then get delisted have? I say this because the one asset pack I bought (SciFi Weapons Dark by Adia) has still not been updated for 4.9 compatibility. As it currently stands, I’m a bit discouraged from purchasing any new packs in case they suddenly vanish.

Hi there!

For packs that are removed from our Marketplace you are able to still download them through your vault if you have purchased them before but may not have them downloaded. If at any point in time you wish to ask for a refund of a submission pulled from the Marketplace please contact us at: marketplace-support@unrealengine.com and we will do what we can. As for the Animation Starter pack, that has been listed now as compatible with 4.9 and we are working on updating the content from Adia now. I’ll update this thread when those are done. If you have any questions please let us know.

Thanks,

Stephanie