I have this problem to my island code 0324-7232-9990
We have been working with UEFN for two years. We know how the devices work and we have set everything up correctly. Our island is two months old, the experience has always been on our island. Today we released an update where we simply added guns for the new season, we did not touch the device associated with experience, we simply added guns of the new season.
I also want to inform you that because of this, the online players on our island are falling. We are very upset to realize this. After all, when a new season comes out, everyone plays on islands with experience. We are simply losing our players because of this. And the most offensive thing is that we cannot influence this in any way, we have everything set up correctly, something just happened specifically at Epic Games. For some reason, our island is not given experience