We have a model uploaded on the marketplace in “changes needed” status, but we have never received the email with the PDF of the modifications to be made.
We have tried contacting you through the form or the supportmarketplace email, but we haven’t received a response.
How can we communicate with the marketplace department to resolve our issue?
You will probably need to submit another ticket to Marketplace Support explaining the situation, making sure that they have the most up to date email address for you by including it into the ticket. In addition, I would also double check that the emails aren’t automatically being rerouted to your spam folder, as stranger things have happened.