so I’m getting this issue in a packaged game randomly, after launching the game in windows 8 compatible mode, I get this randomly:
I’ve set the project to include crash log but there’s pretty much nothing shown in the log at all.
What cause this Fatal Error anyway and in general how to prevent them from happening?
Another interesting thing I find is other people running my game just fine on their machines it seems.
My machine occasionally crash with Fatal Error like this but it’s very random. Based on the behavior of the game crash it’s really hard to pin point what or even where the issue really happened.
Any idea?
Hello there @Guesscui2018!
From what I could gather around the community, this error you are receiving is tied to a runtime crash, in which the GPU driver is unable to handle the shader payload.
In order to resolve this, the first step would be updating your current video drivers. Best option is to perform a clean install, and choose the Developer drivers, if available. Next, clear your project’s cache, via deleting folders DerivedDataCache and Saved from your main directory, then allow UE to rebuild.
However, a bigger problem could be present in the fact that you are running the game in Windows 8, as Epic no longer support this OS version since June 2024, meaning that any new elements from UE5 could be clashing with your system build. I would suggest updating to either Win 10 (64-bit) or Win 11.
