Hello, I recently changed my epic games account email address which was linked to quixel megascans (standard indie license) and now all my claimed assets disappeared from bridge and fab.. even though I still have some of them downloaded on my pc (shown in the attached image).
I have the same problem. Has your issue been resolved? Did Quixel support help?
@Adacool1 & @ManhnNV Please reach out to Quixel support using this web form. The assets should reappear once they update the email on their end.
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hey,
Yes finally after 2 weeks the issue was resolved and they re-added all the megascan assets to my new email (accessible only from bridge). But, I had to send 2 separate support tickets (at the same time), saying the same thing, cuz the first one was not cooperating at all and just stopped responding when they got bored I guess..
You’ll need to provide any proof that you owned the old email address and that’s it.. good luck