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II’ve been purchasing stuff from the UE Marketplace for a while now and have never had any issues. A few days ago, I walked into a brick wall. I couldn’t purchase anything. Freebies I can claim, but purchasing anything is locked behind this error mentioned above. I’ve contacted support, but that’s been a dead end so far.
- I’ve removed and reapplied my payment details; same error.
- I tried PayPal; money was deducted, but I got the same error message. About 30 minutes later, I got a correction SMS, and my cash was paid back into my account.
This is where I decided to contact them, and yeah, so far, there has been barely any communication. (They have replied though, just with a question about what my account email is -a few days ago.).
I even visited the bank, but they told me everything looked fine. So this gives me the idea that most likely it’s not my bank account that’s the problem. I just now tried my brothers two different accounts as well as my dad’s account, which is also different. Nothings working. IDK anymore; I need help as there are some assets and models on sale that I desperately want