So yesterday I was involved in a discussion with a staff member at Epic about outdated content, and specific issues that arise on the marketplace. Basically, as Epic are looking to open up more of the marketplace to sellers to control (uploading content themselves, updating descriptions, screenshots, etc.) there is, obviously, potential for more issues to pop up as a result, whether it is outdated content, breach of copyright, false advertising, or anything else. This goes for all users in the marketplace, not just sellers, as there have been cases where customers have gone on very personal attacks against sellers and such - it’s all the usual issues that come with any community.
During our discussion, we were talking about some potential ways that these issues may be handled in a changing marketplace, and I thought maybe it might be useful to open this up to the community more broadly, with the intent that I can take whatever we come up with back to epic as possible discussion points.
I will say that some ideas that were already discussed were:
Please note: these were discussed. This is not meant to suggest these will be, or are, in development or planned. They were just ideas discussed between myself and the staff member that may be taken back to the marketplace team for further consideration.
A report system for comments, products, sellers, and users
This would be much like a report system on any other marketplace - where you see something that isn’t right, you can report it and that sends a little red flag to epic to investigate.
Similar to moderators on the forums, this would be a team of people who have the ability to freeze comments, or perhaps even products, for a short time, allowing epic to investigate before any more is done.
More reliable metrics to judge purchases by
Things like a seller rating, not just product ratings. An ‘average response time’ for sellers (once there is a fully functional internal messaging system in place) and such were also discussed as possible solutions to help here.
There may have been other ideas brought up that I am forgetting, but the discussion was not entirely about this too. Either way - there are currently talks going on about how this issue may be dealt with, so any other ideas you guys can put forward, now is the time to do so. I’m posting it here so that both sellers and customers are able to voice their suggestions and both lots can be taken to Epic as possible points of discussion.
PS - I am fully aware that there are many problems with the marketplace aside from this. However, buyer confidence and seller culpability is one present issue that is needing addressing, and will do so more as the seller autonomy is increased. If the only thing you can think of to add to this discussion is “I’d rather they focussed on <something else> than this”, kindly see yourself out. It’s not conducive to the discussion and is a waste of everyone’s time. Thanks.