Summary
Hi, I downloaded the app and logged in successfully, but after a few seconds the login screen shows up again. This keeps happening repeatedly, even when I try to start a scan using either of the camera options. It’s really frustrating because I have to sign in over and over every time I use the app.
What type of bug are you experiencing?
UI/Tools
Steps to Reproduce
- Open the RealityScan mobile app.
- Log in using your account.
- Wait a few seconds on the home screen.
- Try starting a new scan using either camera option.
Expected Result
After logging in, the app should stay on the home or scan screen without logging the user out, allowing scans to be completed normally.
Observed Result
After a few seconds, the login page appears again and forces the user to log in repeatedly, interrupting any attempt to start or complete a scan.
Platform
The issue occurs after leaving the phone idle for a few seconds or when using the camera tools immediately after logging in. Still experiencing this bug.
Operating System
RealityScan mobile app on iPhone (iOS).