Loading error Datasmith exporter on latest Sketchup Pro 2022

Development Pipeline & Plugins
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1

After installing the plugin and reopening Sketchup the following error message appears (this is a small part of it):

Error: #<LoadError: dlopen(/Library/Application Support/SketchUp 2022/SketchUp/Plugins/UnrealDatasmithSketchUp/DatasmithSketchUp.bundle, 9): no suitable image found. Did find:

/Library/Application Support/SketchUp 2022/SketchUp/Plugins/UnrealDatasmithSketchUp/DatasmithSketchUp.bundle: mach-o, but wrong architecture

2

Hello ,

Sorry to hear about this and it seems like you are on a Mac with an M1 computer using Monterey OS. If this is correct the plugin is not yet compatible with that environment yet, however you can run Sketchup in Rosetta mode and then the plugin will work.

If this did not help please contact us directly by following this link so we can properly investigate:

https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

3

Thanks @Vincent Boutaud​ running Rosetta mode works indeed. Thanks!

4

Hello Support, I have the same error (same configuration), just checking if there is an update on this

many thanks

Dan

5

Glad to hear that work, and thank you for letting me know.