Hey Ford519, I’m guessing you are using Datasmith ? If so please verify that you are using the right version of the plugin. Also make sure there’s no security/permission that could be blocking the plugin from connecting to Twinmotion.
Here’s a few articles that could help you troubleshooting this issue 
If you are still unable to solve your issue , please use the “contact Support” to report a bug .
Cheers
MC