Summary
My listing is configured at USD 5.99 for both Personal and Professional licenses in the Publisher Portal, but the public storefront displays it at USD 3.00. A recent sale was also processed at the $3.00 price.
What type of bug are you experiencing?
Publishing
URL where the bug was encountered
Steps to Reproduce
- Create or use a listing whose base price has recently been updated.
- Ensure the updated price is live in the Publisher Portal.
- Open the public listing page.
- Compare the storefront price with the configured publisher price.
- Purchase the asset (or inspect a recent transaction) and compare the transaction price with the configured price.
Expected Result
The storefront should display the configured price of USD 5.99, and purchases should be processed at that price.
Observed Result
- Publisher Portal shows both licenses priced at USD 5.99.
- No pending price changes.
- Public listing (including in an incognito/private window) displays USD 3.00.
- A recent purchase was completed at the $3.00 price, and the payout reflects that price.
Platform
Chrome
Operating System
Pop_OS!
Additional Notes
I recently updated the product price (but that was about a week ago). According to the sale eligibility rules, products with a recent price change should not be eligible for the current sale, so I’m unsure why the listing is being sold at a discounted price.
Could someone verify the effective storefront price for this listing and whether it has been incorrectly enrolled in a promotion or if this is a pricing synchronization issue?