One of our machine with Reality capture installed onto it has died and I am unable to access the OS to remove the license.
Upon re-building, I am unable to find a way, from within the web portal, to move the license that was assigned to the old machine and place it onto the new one.
If anyone has any knowledge on how to transfer this, ill be grateful.
Hello Dan, it is not possible to remove the license when the computer died from your side. To solve this you need to contact our support, but to save some time, which of your licenses do you need to remove?
Hi Otrhan,
Thank you for responding.
The license is attached to OW-PHOTOGRAM3.
For future use can you also please advise me on how I can contact your support correctly?
I selected “contact Us” on your main page but ended up within this Forum.
Cheers.
The license’s activation was cancelled. Can you confirm that?
The Contact Us button is right to do so:
Thanks and yes I can confirm that the license is now available in the list.
Yes I have selected that button but now reviewing the next screen it looks like are missing missing some details in account which is why I was unable to get to the main support page.
Thank you for your help.
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