When I launch UnrealEngineLauncher I receive “Error! No version info received.”
After i click “ok” i get the option to login. When i login i get the message “Error! Did not get a response. Are you connected to the internet?”
I’ve seen several pages concerning this but no one got a definitive solution.
I’ve changed the timeout time, DNS, checked firewalls, allowed UnrealEngine access, restarted my computer, and restarted my internet. (all were suggested on these forums, this didn’t fix it for most other users)
I’m not sure if this is something on my side or EpicGames’ side, but i can send a launch log if i need to.
We have assigned this issue to a member of our support staff, and they will begin investigation as soon as possible. If we are unable to reproduce the issue, or we need additional information, our staff member will comment here with additional questions. Otherwise, we will post an ‘Answer’ once we have logged the issue in our bug database or we have a solution for it.
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The Launcher log could be useful as well. You can find that here: C:\Users\[USERNAME]\AppData\Local\UnrealEngineLauncher\Saved\Logs
You may have tried most of these already, but please look through the troubleshooting steps linked below. Afterwards if the issue is still present, follow the steps at the bottom of the page to find your ‘Verbose Logs’ and post them here. They will help us track down the issue.
It looks like you might be experiencing some intermittent DNS problems Veradux. Can I ask that you try changing the DNS servers you’re using to Google’s DNS service, and see if that makes a difference?
To use this, the Launcher needs to be ran with the extra commandline option -HTTP=Curl you can add this to the end of the Target box in a shortcut’s properties.
EDIT: If this solution works it will usually mean the default setup doesn’t because of your internet options. I recommend having a go at fixing your settings and being able to use the launcher without any commandline, as the issue could effect other programs too.
Under-the-hood the option uses a different library to perform http requests.
The default one on PC is WinINet. It suffers from problems with your internet connection settings, and the real fix would probably be to fix those, this is more proof that the WinINet implementation is what isn’t working for you. I recommend having a go at fixing your settings and being able to use the launcher without any commandline, as the issue could effect other programs too.
this got me past the “Error! No version info received.” message.
however now it continuously loads the “Checking for update message”. i left it on for 6+ hours and it never left that screen.
do i need to re do all of the above troubleshooting tips? (restart internet, restart computer etc etc) or is there something else i’m missing