Launcher Hangs

Activating the Epic Games Launcher opens a window that says, “Please Wait” with an alert sign icon, which, when hovered over, yields the hover text, “We are currently experiencing connection issues and are retrying”. I am running on Windows 10, and I am running the launcher in Administrator Mode. Any help would be appreciated.

I have a DirectX 11 Compatible card, and I’ve tried -OpenGL
I’ve included the log file. (Now deleted, since the problem has been resolved).

Hi jtoxification,

Try the troubleshooting steps in this section of the troubleshooting guide. Specifically, please make sure that port 5222 is open.

If nothing works, follow the steps here to generate your Dxdiag/system specs.

Hi jtoxification,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

Thank you. The problem has been resolved. My firewall was blocking everything, even after adding items to the whitelist. I’ll have to work with it.

Thanks! It was the firewall after all. Even after whitelisting the application.