Launcher Failing... Again

Development Getting Started & Setup
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1

I’ve been using the Unreal Engine since 2017. Complaints about the launcher being slow were always common. But I have never seen the launcher consistently fail to download as it has been prone to do lately.

I’m trying to install a version, any version, of UE5. But the dropdown list is not properly populated. All versions are listed as .0 (image attached). From my desktop, I know that I cannot DL a version until that dropdown list is properly populated. What that cause could be, I have no idea.

Epic Games Launcher 12_23_2025 6_59_59 AM
Epic Games Launcher 12_23_2025 6_59_59 AM1576×967 88.4 KB

I’ve been waiting over eight hours for this download to happen.

All checks in Troubleshooting are green (nice feature, btw)

Log entries:

[1223/074941.543:ERROR:gpu_init.cc(426)] Passthrough is not supported, GL is disabled

[1223/084829.510:ERROR:gpu_init.cc(426)] Passthrough is not supported, GL is disabled

Win 11 (25H2 OS Build 26200.7462)

Nvdia GeF RTX 3060 laptop, Driver v591.59 (current Studio and Game Ready drivers) See Log Errors (above)

Launcher version 19.1.4-49337254+++UE5+Release-Distro-5.5

Running as Administrator

no abre el louncher en pc
2

Digging a bit deeper, I found these messages in the logs as well:



[1222/235739.168:WARNING:dns_config_service_win.cc(712)] Failed to read DnsConfig.
3

don’t run as admin.

you can also try using the https://assetmanager.studio/ it’s not official tohugh.

4

Thank you for that information @nande

5

I have a download in progress on Launcher v 18.12.2-47783409+++Portal+Release-Live

Epic Games Launcher 12_23_2025 12_54_30 PM
Epic Games Launcher 12_23_2025 12_54_30 PM1551×1008 155 KB

I found this v18 on Softronic. Someone posted a previous thread about this. I linked to it on a previous thread of my own.

Bummer of a workaround.

1 Like
6

yikes. beware when downloading from softonic or other stores like that. they tend to bundle hidden things.

glad it works.

i’ve seen that issue pop around in other places.

7

You are correct. I’m trusting the DL too much. I absolutely hate this process. I need to get work done.

How can we be sure the AssetManager is safe?