Launcher crashes


i´m using ue4 since the beginning.

but now i builded an new pc (win7 64bit) and tried to set up the ue4-launcher…
but i always failed (please look at the attachements).


then i clicked on “Jetzt reparieren” and the following error appeared:


what is my mistake?

thank you very much for an answer!


Hi loopon,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the “Email Us” button under the “Contact Us” section. Thanks!

hi ,

it doesn´t work.

i made all, what is posted in
but it doesn´t work (all errors are back again).


If you are still having the error and the articles at do not help, please fill out the contact form on the same page for additional assistance. To fill this out, press the “Email Us” button under the “Contact Us” header.