Launcher Crashes When Trying to Clone a Project

Everything was fine until the most recent update, but now anytime I try to clone ANY project through the launcher, the launcher immediately crashes. I have tried a complete uninstall and reinstall but it still occurs. I used the support form that comes up after a crash to submit a report and received a message from Epic Player Support who apparently didn’t even know what cloning was, so I’m turning to here. As I create tutorials, I create clones at each step for backup and reference. With it crashing, I can’t do that, so all tutorial work has come to a halt. Help?

Launcher Logs
Windows DxDiag File

Hey Darkholder,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the “Email Us” button under the “Contact Us” section. Thanks!

Have a great day

Hi Darkholder,

Thanks to your comment we were able to reproduce and fix the issue. The fix is now live in launcher 2.12.20.

Update and you should be good to go.

If you have this issue, try reinstalling the launcher, it worked for me.