I’ve installed the Epic Games Launcher on two Macs I own. On one, it works fine and I can see all the content. On another, all the tabs basically contain no information. The Fortnite tab shows the background image but no content, the Unreal Tournament tab is just gray with no information, and the Unreal Engine tab is blank except for the news section. Additionally, if I try to use the Marketplace, it states that it’s closed.
I’ve tried installing the Engine (which works fine), but still can’t access anything. I’ve also tried wiping every related file I can find, including the Epic folder in ~/Library/Application Support. Looking at the logs, I can see it’s moaning about a bunch of missing files (using relative rather than absolute paths):
[2015.03.14-11.12.07:341][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Content/Slate/Common/DebugBorder.png’ error.
[2015.03.14-11.12.07:341][ 0]LogSlateOpenGL: Could not find file for Slate texture: …/…/…/Engine/Content/Slate/Common/DebugBorder.png
If I check where I assume these files actually are - /Applications/Epic Games Launcher.app/Contents/UE4/Engine/Content/Slate/Common/ - I can see them and they have valid permissions. I’ve even tried opening the read/write access to all users, but still no joy.
Completely out of ideas now, so I’m wondering what I can do next?
It’s got a quad core i7 @ 2.2GHz/core, 16GB DDR3 @ 1333MHz and has two GPUs (I’ve tried both) - either the onboard Intel HD Graphics 3000 or the dedicated AMD Radeon HD 6750M 1024MB.
Here’s a log output with debugging switched on: Download
It seems you might have a network issue. Check this troublshoot page and try some of the listed solutions under the “Launcher is unable to download contetnt” section. Let us know if those solutions were able to fix your issue or not.
I’ve tried wiping the launcher and all related files I could find (in ~/Library/Application Support) and re-downloading it all. I’m not behind any proxy servers and I used the exact same network connection to install it on the other Mac which has no issues. I’ve even tried re-installing from scratch on the other Mac and it still works. It definitely seems to be a machine-specific issue for me!
I think the machine in question is using Google DNS, so I’ll try moving back to my ISP’s default DNS server when I’m back at the machine and will let you know if that works.
This is very strange, I’ve entered your issue into our database for the devs to look at this. I or a dev themselves will post back here with new information.
Hi James,
It’s been awhile since we’ve added your issue into database. I wanted to see if this issue you experienced is still occurring in the latest updated launcher. It’s possible that some of the fixes that went in fixed your issue.
Apologies for not responding to this sooner and thanks very much for all the answers.
I’ve updated to the latest version of EpicGamesLauncher and am still having the same issue. The only areas that are not blank are Unreal Engine → Library and Unreal Engine → News.
I’ve tried removing ~/Library/ApplicationSupport/Epic and /Applications/EpicGamesLauncher.app and reinstalling from a fresh download - no joy.
Swifty, to answer your question, I see 431 files in ~/Library/Application Support/Epic/EpicGamesLauncher/Data/EMS/EpicGamesLauncher/. (This was by running “ls -la | wc -l” in bash and subtracting 3 for the first 3 ‘non file’ lines in the output of ls -la).
The folder contains 74 files starting ‘ui_’ (“ls -la ui_* | wc -l”, subtract 3).
Looking at the Learn page in isolation the only time I can see that it might display blank is if it failed to load one of the ui_* files from your EMS directory. If this was the case though we should see a message in the log about, but we don’t.
Can you run the launcher with “-reflector” added to the command line? This will open up an extra window along with the normal launcher windows. It will have a button that says “Pick Widget”, if you click that you’ll be able to hover over the UI in the main launcher window to inspect it’s structure (lots of green lines and boxes). Go to the Learn page hover your mouse in the middle of the page and press Esc. This will lock the reflector window to what ever you were hovering over.
Finally can you expand the reflector window so we can see as much information as possible and send us a screenshot. This should help narrow down what code paths your situation is going through.
The only way for the launcher to get into the state shown by the reflector is if the layout file failed to load. It may be that the file you downloaded is corrupted, allowing us to read the file but failing to interpret it. it doesn’t seem we always write out a log message when that happens.
Can you send me all the ui_*.layout files in the following directory:
Please create get me a copy of the ui_*.layout files before you try deleting those directories, so we can verify what the issue is even if deleting them fixes it.
Hi guys just wanted to give an update on the situation at the moment. we’ve been testing the layout files you sent us and haven’t had any problems or seen any issues with the files themselves. You mentioned that you have case-sensitivity on and I’m working with IT right now get this setup up to verify if that is cause. I also wanted to let you guys know that we don’t officially support case sensitive file systems for the launcher. It’s possible that this may change in the future but there is no official plan for that yet.
Hi all,
We’ve been able to reproduce the blank tabs with Mac OS using a case sensitive hard drive. As I mentioned before, we don’t support case sensitivity at the moment. That could change in the future though we have no plans set for it yet. You’ll have to install the launcher on a hard drive that is not case sensitive or reformat the hard drive.
The launcher seem to have downloaded all sorts of images and so on in in ~/Library/Application Support. It just seems to not loading and displaying them. The launcher is blank.
