I can’t download the engine without a crash every single time. I’ve updated my graphic’s drivers, and reinstalled the launcher. This is from the EpicGamesLauncher.log
I need some more information to troubleshoot your issue:
After reinstalling, are you able to open the Launcher itself (not the Editor)
Can you successfully download, install and open another version of the Editor, like UE4.10 (Please test this)
Can you launch the editor from the Editor.exe in the UE4.11 install directory?
A final thought, it looks like the download may have been interrupted due to heavy activity on our Servers. I suggest deleting the UE4.11 install directory (Not the Launcher) and trying again at a less active time: Past 7:00pm Eastern Standard time U.S.
From the error messages you have posted before it is clear that, for whatever reason, it failed to install “chunks” of Paragon. Please post a copy of your dxdiag (PC) or system specs (Mac) and follow these troubleshooting steps for the Editor before trying to install Paragon.
Regarding item #3: “UE4Editor” in the Binaries directory is what I’m referring to as shown here:
If this exists, try double clicking this icon to see if it launches for both the 4.10 and 4.11 versions without going through the Launcher. If they do not exist, navigate to the Library tab in the Launcher, scroll to the top and beside the Engine version, click the down arrow and select “Remove.”
Then re-add each Engine version (one at a time) clicking the down arrow and choosing “Verify” after installation.
Lastly, whenever you experience a crash, we need the crash log in it’s entirety cut and pasted into a text document (not an image of the crash log) so that we can search for key words in the text. Also, remember to hit “Submit” on the crash log so that we are able to cross-reference similar crashes in our log data.
Please perform as many as the above steps as possible and post your dxdiag, and entire crash logs if possible.
If you are still not having any luck, here is the official help desk link that addresses if you are able to sign into the Launcher, but unable to download content:
Since we have not heard back from you in a while, we are closing this post as “resolved” for tracking purposes. However, if you are still experiencing crashing when opening the editor from the launcher, please respond with the answers to the questions posted above, including any information you received from the link above and/or the Support Center.
