How is this system still not fixed? Yes, in a “Locker room” asset I had a basketball with a real logo, but is this really such a big issue that my whole account needs to be suspended for weeks? I can fix this in 10 minutes, but I’ve been completely locked out of the account. What’s the point of suspension then?
The same thing happened last summer, with me losing week worth of sales. With nobody acknowledging that the automated moderation is broken and made a mistake.
I get that there’s a lot of sellers and they can’t be all moderated by humans, but why are sellers who have been selling for many years and have thousands of sales, not worth even a few seconds of time, to be double checked they really need to be suspended.
Honestly, with how many problems there are on FAB, I am certain the moderation team doesn’t actually exists, and it’s just some poor regular Epic employee who has to look at it once in a while. Or Epic is just outsourcing it, like they are outsourcing the development of FAB.
Hence why situations like this, that should be resolved in a day or two max, continue for so long.
There is a real moderation team, it’s just hard to get in contact. First you have to deal with this automated system. Then you can contact customer support that just quote rules and tell you to read FAQ. I’m not sure how much human input there is and i’m pretty sure they have no power to make any changes. Only after convincing them there’s an issue, are you allowed to talk to actual people.
I’m actually fine with this system. Even if it takes time to get anything done.
I just don’t get why the AI mod has the power to ban people without warning. If they told me I had a copyrighted material, I would have quickly removed it without complaint. If I didn’t after some warnings, then sure suspend me.
According to “Senior staff” member, having a basketball with the name Wilson on it, in one asset amongst 80 other big assets, means you get banned for two weeks. With no options for an appeal, or any warning or options to fix it.
I told them I can easily fix it or even delete the asset in question from my store. But no, I need to wait 2 weeks with no sales on my only source of income.