Issues with static meshes from the Unreal store.

I bought an asset back from the Unreal Engine store, and two of the assets look like this. I don’t know how to describe this issue. I’ve tried deleting and downloading the asset pack again, and using it on a different version of Unreal Engine. Is it the fault of the creator? What should I say the issue is?

They’re just not built properly, apparently. Which pack is it?

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I’ll add that you may be able to use MODLING tools to correct the surface, but, yeah, if it is indeed a bad job done by the creator, you should reach out to them and insist they fix it.

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Thank you both for your replies. I wanted to get someone else’s opinions before I contacted the seller. It was for Mega horror indoor collection vol. VIII.

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