Issues with Epic payment methods?

Hi,

We have some offers live now and some users are reporting issues with certain payment methods. The entire purchase flow is using the Epic payment systems. So nothing custom made by us.

Reports of PayPal not working and some local bank payment methods. Do we direct them to Epic Support?

How do we handle this?

Thanks for flagging this our way!

You’ll want to refer these players to our Player Support contact as there may be issues with their payment method as well and they’d be able to individually assess where the issue may lie, whether it be on the epic side or on the player’s end.