Issues with Epic Games Launcher

I’ve been having issues with downloads and installation using Epic Games Launcher. Downloading anything, either versions of the Unreal Engine and premade projects downloaded from the marketplace and Launcher learn page, the downloads will lag or even go in reverse, effectively making it impossible to install anything in a reasonable amount of time.

I actually tried reinstalling the Epic Games Launcher problem, and even that suffered the same problem, though only once. I know it has nothing to do with my internet connection, because everything else I do involving the internet works fine. It appears that the problem most often occurs during the first 10%-20% of the download, at least with projects, and the first 50% for versions of the Unreal Engine, if that helps narrow down what the problem is.

Hey AdventDestiny-

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance.


This does me absolutely no good, I’ve tried answerhub, and nothing there will work, because for whatever reason the steps they outline to resolve the problem does not correspond with how my system works. Could someone who actually knows how the software works just give me a straight answer, I mean seriously I’ve been trying to fix this for over a week…

Please try the steps in the following links to improve your downloads:

If neither of these are able to help solve your issue, please use the “Email Us” button to the right side of either of those pages for launcher specific support.