iSSUE WITH PPI

Development Asset Creation
1

im havin gthis issue when i go through normal detail proccessing.

im able to align and also to do a preview model but that is it.

an error message appear (attached) but i cannot understand the problem and the solution.

i already pay 10 usd to have money in the account.

any help will be appreciate.

Thanks

2

Hello,

This is a known issue, and we are currently working on a fix. In the meantime, users were able to resolve the problem with one of the following solutions:

FIX 1

Make RealityCapture like a clean install (hold Shift and run RC, then choose to Make it like a clean install) and use Offline activation.

FIX 2

Please try to uninstall RealityCapture, then head to C:\Program Files\Capturing Reality and delete everything you will find about RealityCapture in ProgramData, AppData, and Windows registry. Then restart your PC and try to install RealityCapture again, and run the same test.

3

Thank you !

 

i just tried the fix one. but seems like i do not have any license to download from my user in the website (see attached)

any idea why is that?

thanks in advace

M

4

another pic shjowing i do not have a license.

but i was able to pay the initial 10 usd… but is not link to my user.

5

You won’t see a license in your account if you are using PPI credits. The current PPI credits balance can be checked in the Account Summary. Check the Overview page or the Transactions webpage. 

If you don’t see any credits please make sure you are using the same account for logging in as the account you used to purchase the credits. 

If you are sure you are using the same account and the credits are missing please contact us through a technical inquiry and we will sort it out.