Summary
Hii,
I recently purchased an environment asset from the new Fab Store by Epic Games. However, the purchase is not showing up in my library. When I visit the asset’s page, it prompts me to buy it again.
I have tried the following steps:
Checked my transaction history on Epic Games.
Refreshed the library.
Ensured I’m logged into the correct account.
Please let me know how to resolve this issue. Thank you!
What type of bug are you experiencing?
Purchasing
URL where the bug was encountered
https://www.fab.com/listings/edda37e1-3279-4fc7-825a-7302d919d14c
Steps to Reproduce
Steps to Reproduce:
Log in to the Epic Games account.
Go to the Fab Store and search for the environment asset titled “Japanese School Music Class - PBR Instruments.”
Click on the Buy button and complete the purchase (transaction confirmed).
Navigate to the Library in the Epic Games Launcher.
The purchased environment asset does not appear in the library.
Return to the Fab Store asset page; it still shows the Buy button instead of Download or Owned.
Expected Result
After purchasing the environment asset from the Fab Store, the following should occur:
The asset should appear in my FAB Library.
On the asset’s page in the Fab Store, the Buy button should change to Owned or Download.
I should be able to download and use the purchased asset in Unreal Engine.
Observed Result
The purchased environment asset does not appear in my FAB Library.
On the asset’s page in the Fab Store, the Buy button is still displayed instead of Owned or Download.
I am unable to download or access the asset, despite receiving a purchase confirmation
Platform
Google Chrome.
Operating System
Windows 10 Pro
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Additional Notes
I have confirmed that the purchase was successful by checking my transaction history.
I have also verified that I am logged into the correct Epic Games account.
I attempted the following troubleshooting steps:
Refreshed the library in the Epic Games Launcher.
Checked for any updates to the Epic Games Launcher.
Cleared the Epic Games Launcher cache.
Despite these efforts, the issue persists.