Issue with Downloading Megascan Texture from Fab Library

General Issues & Bug Reporting (Fab)
1

Summary

Issue with Downloading Megascan Texture from Fab Library

What type of bug are you experiencing?

Other

Steps to Reproduce

  1. Open Unreal Engine.
  2. Access Fab Library by navigating to Window > Fab.
  3. Select the claimed Megascan texture.
  4. Attempt to download the texture.
  5. Observe the error message: “An error occurred, the asset could not be retrieved.”
  6. Verify that the texture can be downloaded directly from the web page

Expected Result

  • The asset should be downloaded without encountering any error messages.

  • The texture should appear in the Fab library within Unreal Engine.

  • The texture should be seamlessly integrated into the project from the Fab library, allowing it to be downloaded from our new FAB library.

Observed Result

  • When attempting to download the Megascan texture from the Fab library within Unreal Engine, I received the following error message: “An error occurred, the asset could not be retrieved.”
  • The texture could be downloaded directly from the web page without issues, but the error persists when using the Fab library interface.

Platform

Platform: Unreal Engine

Operating System

Windows 10

Additional Notes

  • This issue is impacting my project’s timeline as I am unable to integrate the necessary textures, which are critical for the current phase of development.

  • I have attempted to troubleshoot by reinstalling the Fab library and checking for updates, but the issue persists.

  • I am running Unreal Engine version [5.3.2] and have the latest updates installed.

  • I was able to download the texture directly from the texture’s web page without any issues, which indicates that the problem lies specifically with the Fab library interface.