Issue with computer abbruptly shutting down

Development Programming & Scripting
1

Hi,

I have a Acer Pretator laptop with these specs:
Nvidia gtx 970m,
16GB ram,
intel 6700k

So it basically has more then enough power to use Unreal Engine.
Lately after working a whole day on the project, when i shut down Unreal Engine, 5 minutes later the computer shuts down as if there was a power outage. Trying to open the laptop normaly does not work, so I then have to Hard reset my battery for it to open again. Ive taken my laptop back to the retailer for a technical inspection and after they pushed my laptop to the limits, they found no specific problems. Not even battery problems.

The technitian asked me what type of software i used when the problem happend, to check if the problem was software related and i told him i was using Unreal But the problem happend 5 minutes after Unreal was shut down.

So this is a question for the developers of the Unreal Engine.
Can you inlighten me of what the problem might be?
What do i need to provide for any inspections you guys might need to do (project file)?
Do you even think this is Unreal Engine related?

Thank you for reading.

2

were you able to repeat the same issue with the exact same method? I mean, every 5 mins after you’ve done with UE4, then the laptop will always shut down by itself?

3

At first it happend 2 times, 30 ish minutes after shuting down Unreal engine. Then It happend 2 times, 5 ish minutes after shuting down Unreal Engine. I went from using Unreal Engine normaly, too having my pc abruptly shut down a few minutes later (after Unreal was shut down), when opening lets say low power consumption stuff, such as the Internet or listening to music. After that, i took my laptop to be inspected.

Currently i dont have my pc to provide any details now. I will probably be recieving it back tommorow from the technicians.

4

So yes… to answer you’re question Code Hawx, there was a type of repeatability of the issue. Im not sure if i can repeat it though again.