Summary
I am experiencing an issue while trying to access the camera and microphone on your site as part of the migration process from Sketchfab to Fab. Every time I click on “Let’s go,” it displays “Try again,” regardless of how many times I attempt it.
I have tried using both Chrome and Opera browsers on my Android device, but the problem persists.
Could you please assist me in resolving this issue?
Thank you for your help.
What type of bug are you experiencing?
Other
URL where the bug was encountered
https://publish.unrealengine.com/publishing-portal/onboarding/trader
Steps to Reproduce
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Open the web browser (Chrome or Opera) on an Android device.
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Navigate to the Fab website for migration from Sketchfab.
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Click on the “Let’s go” button.
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When prompted for camera and microphone access, ensure permissions are granted.
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Observe that the message “Try again” appears after clicking “Let’s go” again.
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Attempt this process multiple times to confirm the issue persists.
Expected Result
expect to be able to access the camera and microphone successfully, allowing me to proceed with the migration process from Sketchfab to Fab without encountering the ‘Try again’ message
Observed Result
“I receive a message stating ‘Try again’ each time I attempt to click the ‘Let’s go’ button, even after granting camera and microphone permissions. This prevents me from proceeding with the migration process.”
Platform
Android
Browsers: Chrome and Opera
Operating System
Android 11