I’ve encountered a serious issue with my UEFN map that I need help resolving. My map is well within the memory limits, but players on older generation consoles (PS4, Xbox One) have reported that they couldn’t load into the map for a day or two. Eventually, I received an email from Epic Games stating that my map was disabled on certain platforms due to “crashing and out-of-memory errors.”
This is a huge problem since a large portion of my community plays on these consoles, and I’m losing a significant number of players. Since my map is within memory limits, I’m unsure what specifically caused the issue.
Has anyone else experienced this? Are there any known optimizations I can apply to make the map more stable for older hardware? I’d really appreciate any guidance from the community or Epic Games on how to fix this so I can get my map re-enabled.
Your island is crashing servers with out of memory errors because of bad parameters for the water component.
From one of our devs:
TileSize on the UWaterMeshComponent (which is part of the WaterZone actor) shouldn’t be too small and the WaterZone size itself (ZoneExtent x scale of the actor) should only be as large as absolutely necessary. Both of these values are used to compute QuadTreeResolution on the UWaterMeshComponent (~= Extent / TileSize). If that value gets larger than 128 or 256 or so, memory requirements will jump drastically.
If that gets fixed you can tag me again and I’ll let the team know.
Yess, I reduced sizes of a few things including the WaterZone and now the map is playable on older consoles without crashes. But I was informed by some players from my community that they are still not able to find the map even when entering the map code so it is still disabled on their platform. The ones that reported it play on Xbox Series X. Appreaciate the response, hopefully we can sort this out too
