I understand that loading these kind of Cloud scenes take a long time, but our clients may not want to wait for instance 3 minutes for their scene to load on their PC or mobile.
Can this only be solved by TM and thus improving their backend? Or is the loading time also related to the size and complexity of the scene itself, the internet speed, the amount of thumbnails in presentations, etc?
Many thanks.
Hello ,
Thank you for posting your question in the community and the loading time varies depending on the size of the scene and internet speed/distance to cloud server. You can reference the FAQ where we have more details on this: https://twinmotionhelp.epicgames.com/s/article/Twinmotion-Cloud-FAQ
Is the loading time an issue for a particular file or scene and is it a Presentation or Panorama Set?
Overall a Presentations will take longer to load than Panorama Sets and that is expected behavior.
If you feel like there is an issue with the loading time you can contact us directly to investigate by submitting a bug here:
https://twinmotionhelp.epicgames.com/s/case-community-page
Please try to load the scenes on theses links for reference and provide us the loading time when contacting us:
https://www.twinmotion.com/en-US/twinmotion-cloud
https://magazine.artstation.com/2022/10/twinmotion-cloud-integration/
Kind regards,
Vincent B.
Thanks for the more detailed explanation, I'll take a closer look and do some investigation.