Is the FAB website down or is it my account? "Sorry, we couldn’t find that page"

Summary

I wanted to get the new free assets from this Tuesday, but I can’t access the FAB website.
I get the following message: “Sorry, we couldn’t find that page”.

What type of bug are you experiencing?

Other

URL where the bug was encountered

https://www.fab.com/es-es/es-es/

Steps to Reproduce

I enter the FAB website after logging in: https://www.fab.com/

Expected Result

I should be able to browse the FAB store.

Observed Result

After logging into FAB, the page is not found. The following message appears: “Sorry, we couldn’t find that page.”
The web link (https://www.fab.com/) appears as https://www.fab.com/es-es/es-es/

Platform

Browsers used: Google Chrome and Microsoft Edge.

Operating System

  • Windows 10 on PC.
  • Windows 11 on laptop.
  • Android 10 on mobile.

Additional Notes

It doesn’t matter if I click on links related to FAB like the free assets one or the Quixel Megascans one.

Don’t use link with /es-es/es-es, it is not working.
instead use fab.com manually in search bar, because for me it is working.
try this one https://www.fab.com/blade/c949409a-866e-4e74-8d1b-208cd257e899?context=homepage
and see if it appends /es-es or something else.

If nothing works then it might be your Account specific Problem or Browser.

Hello @G-MAGA .
I don’t use the link https://www.fab.com/es-es/es-es/
I use https://www.fab.com/ but once inside, es-es/es-es/ is added.

As I said, I tried on several platforms with different operating systems and updated browsers, but I always get the same message “Sorry, we couldn’t find that page”. It’s not working and I don’t know what is happening.

:frowning:

Are you from Spain or your Account Location from Spain or any Spanish speaking Country?
Because if it is automatically appending /es-es then it might be Account or Location specific Problem.
Do you have any alternate Account through which you could try?

Since you mentioned that regardless of OS, Browser you are facing same error it might Indicate Location or Account specific Problem which only could be solved by contacting Fab Team through email support.
or maybe you could ask any of your Local Friend who would have Fab Account to see whether or not.

I would recommend sending email for Support to Fab Team.

1 Like

I’m having the exact same problem.

  • When I try to log in, it detects my open section and adds me to the url /es-es/es-es/.
  • Since I can’t log in, I can’t leave the section.
  • Since I can’t log in, I can’t submit a support ticket. -
  • Any url starting with https://www.fab.com will end up redirecting to https://www.fab.com/es-es/es-es/

The only way to get support right now is through this forum

Try out with a vpn using another location, Opera browser has an inbuilt vpn.

https://www.fab.com/es-mx/ works

1 Like

Thanks for reporting this! We’re investigating this issue now.

I’m from Spain, and I also haven’t been able to log into my account. Every time I tried to log in using a browser or alternative device, I encountered this error. If I enter fab.com, it redirects to www.fab.com/es-es/es-es/, showing the message: “Sorry, we couldn’t find that page.” In this case, using https://www.fab.com/es-mx/ works and allows me to access Fab and my account.

1 Like

I also encountered the same problem, it will become
https://www.fab.com/es-es/es-es/blade/c949409a-866e-4e74-8d1b-208cd257e899?context=homepage

Thank you everybody. I see I’m not the only one.
I asked friends of mine if they could try this too. Some of them had the same problem, some didn’t.

We are from Spain, indeed. I’m still having that problem.
I appreciate the link https://www.fab.com/es-mx/ . This link works, but it doesn’t let me see everything on FAB. I still sometimes see “Page not found” and the message “Sorry, we couldn’t find that page” when I go to the featured content on the FAB feed, at the top of the website, but at least I was able to get this week’s free assets thanks to the link.

2 Likes

I found the root cause of the problem in the region select ESPANOL (SPAIN), the selection will die :skull:

The solution for me was navigate to fab.com/es-mx and then change the region to English at the world icon at the top-right corner.

Hey all,

Sorry about that. There’s a bug specifically with the Spanish (Spain) localized version of the site incorrectly redirecting to that duplicated .../es-es/es-es/... path. We’ll get it fixed ASAP, but indeed the only workaround for now is to manually navigate to one of the other locales, such as .../es-mx/

Hi again,

This issue should be resolved. Thanks for your patience.

2 Likes

how did you fix it?

May you please do the same to my account as well, I am suffering from the same exact error as Jade_Hildegard is describing.

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