[iOS]Crashed when loading a map

I installed my package into my ipad2. It can launch the game succesfully, but when I tried to load a level(the level is not the starting one), it crashed. Because of I’m unable to test this game on my ipad by computer, I can’t provide a crash log.
Thanks for help guys.

In order to better assist you, we’re going to need to obtain some from the device. Please follow this [Mobile Development Troubleshooting Guide][1] for additional assistance.

Thanks!

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Hey

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you