Internal server error, Timeout (30000ms)

General Issues and Bug Reporting
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1

Summary

When I try to publish my project on the Creator Portal, I get the following error popup:

Internal server error, Timeout (30000ms)
SentryEventId: 54fb6d8a80436739eabb5d7d1d416c
Error Code: errors.com.epicgames.creator-portal-api.unknown_http_500

:file_folder: Project Info:
Project Name: gungame1

Project Type: UEFN

Creator: CREATIVE_RTCC

Version ID: 9319-4889-5418

Attempted Publish Time: July 4th, 2025 at approx. 17:30 BST

Portal URL:
https://create.fortnite.com/c9f6a182-0594-4633-baaa-6a46dbdc5da2/projects/81cc6961-a4de-2c7f-1fe9-cabbf5a19781/builds

:repeat_button: What I’ve Tried:
Restarted UEFN and Epic Launcher

Cleared browser cache

Tried publishing in Incognito Mode and a different browser

Verified internet connection

Waited and retried several times

:warning: Validation Issues (if relevant):
The private version validation shows:

:cross_mark: Download Size – Failed threshold check

:cross_mark: Memory Usage – Failed threshold check

:cross_mark: Asset Status – Failed validation

:white_check_mark: Verse Path – OK

:white_check_mark: Version Type – OK

:white_check_mark: Verse Persistence – OK

Ive been trying to fix this for days since its over a month project, i may have messed up the current version but this private version is fully working so if anyone from epic can accsess this and fix this private server alowing me to publish it that would be great. thanks

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Publishing

Steps to Reproduce

try to publish any private version of this project and it happens even ones that went all green in the past, btw i have yet to upload any version.

Expected Result

should be able to publish after getting no errors with memory calculation and private version creation, makes no sense how i get no errors in the editor only on the portal?

Observed Result

internal servor error, timeout 30000ms

Platform(s)

windows

Island Code

9319-4889-5418

Upload an image

error message1.png
error message1.png1323×700 106 KB

Additional Notes

any help would be great, ive been trying to fix for days :frowning:

2

I have the same issue unfortunately. The only way to make my map publishable is to remove majority of the referenced content from FAB Marketplace until the map has a download size of 100mb or less. To point out that as well as spending months on producing this map i have also spent money on items from FAB Marketplace only to not be able to use them. I need this resolved urgently!!!

3

I have the same issue as well. I have found out that reducing the referenced content size that you downloaded from the fab market will fix this. However, it is not a feasible option as you have to go below 100mb and the limit on maps are 400mb but if you go above 100mb you won’t be able to publish so this is an internal issue they need to FIX ASAP.

4

@Flak My post was closed as it was a duplicate of this post… we need this resolved ASAP we are unable to publish updates or new maps. Can we get a response ASAP please!