So tech support suggested to open a new thread for this, so here goes:
Specs:
Windows 10 64 bit.Intel Core i7-4790K CPU @ 4GHz all Windows Updates installed
32 GB RAM with a GTX 1070 video card.
Internet explorer 11 version: 11.345.17134.0 Update Versions: 11.0.90
I have the sites as trusted sites on my IE menu under Security.
The browser information displays correctly as presented in the help instructions link support provided.
I can ping the server, yet Internal Error 197 remains.
AV wise I run Windows Defender, Malwarebytes and Search and Destroy.
Any suggestions appreciated.
Cheers
~mode++