Installing crash update verifying download 0/0

Dear Community,
just downloaded epic launcher for my Mac with 10.12.6 Sierra. Wanted to Install Unreal, but it instantly wants to update and always says download 0/0 finishes and shuts down… This happens two to 5 times as a Bugreport appears. Because there is no Unrealdebugger on my laptop there is no proper analysis about the failure. Can you guess what the problem is? Have you had the same problem?

Thank you in advance

Hello Istgeheim

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!