I’m having this stuck on initializing issue. For me so far it appears to be any assets i have that are not on fab are unable to be added to project. I tried a couple that are in fab and they installed fine.
We need a way to get assets we’ve paid for that were never migrated to fab. this is ridiculous. I’ve contact support and they asked me to close the launcher and try again. are you kidding me?
I provided them the log and explained the issue
Hitting reset added a slash at the end of the path:
\ProgramData\Epic\EpicGamesLauncher\VaultCache\
I then went to that folder and cleared the cache. It immediately worked for me while running in admin mode.
Thanks
This didn’t work for me. There is an issue with their caching on cloudflare and/or their authentication backend i think.
This only happens with my account that has thousands of entitlements. It doesn’t happen with my wife’s, even on the same computer.
The symptoms are the games library shows as everything is unavailable. Cannot install any games.
The engines won’t install, all version numbers for engines in .0 so like 5.3.0 instead of 5.3.2
On projects that i do have i am able to add fab.com assets via the launcher, but any of the assets I have that are not in fab they get stuck on initializing.
The log has a 504 error
code=504 errorcode=NonJsonErrorResponse errormessage=An error occurred while communicating with the game servers:
HTTP 504 response from https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/public/assets/Windows?label=Live errorraw=
[2026.03.02-14.05.34:686][107]LogOnline: Warning: OSS: QueryEntitledBuilds request failed. An error occurred while communicating with the game servers:
HTTP 504 response from https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/public/assets/Windows?label=Live
[2026.03.02-14.05.34:686][107]LogCommunityPortalOSS: Error: FCommunityPortalOSSImpl::OnQueryEntitledBuildsComplete UserId= bWasSuccessful=false
[2026.03.02-14.05.34:686][107]LogCommunityPortalOSS: Display: …found 0 entitled apps
This one is also telling:
[2026.03.02-14.05.34:820][108]FAppDiscoveryService: No appid specified
[2026.03.02-14.05.35:322][123]LogOutputDevice: Error: === Handled ensure: ===
[2026.03.02-14.05.35:323][123]LogOutputDevice: Error:
[2026.03.02-14.05.35:323][123]LogOutputDevice: Error: Ensure condition failed: false [File:D:\build\++Distro\Sync\Distro\Source\Programs\EpicGamesLauncher\Layers\DataAccess\Public\BinaryId.h] [Line: 176]
[2026.03.02-14.05.35:323][123]LogOutputDevice: Error: FCachedId storage is overlimited - consider adding cleaning up mechanism
I’ve sent logs to fab support. 20+ emails back and forth, it feels like i get a different person everytime. They cherry pick one statement and give me some nonsense answer that has already been suggested. Its been more than a week since their last response though. And nothing has been resolved.