I am an active seller on the FAB platform Name Archimedes Game, currently with 8 products listed. Among these, 3 were previously available on the Unreal Marketplace and have now been migrated to FAB. One of my assets, a Staircase System, was previously featured as a “Recommended Asset of the Week” on the Unreal Marketplace, which resulted in significant sales and positive reviews at that time.
I’ve noticed that all the historical ratings and reviews associated with these migrated assets have not been carried over to my Fab product pages.
However, I have observed that some other creators’ migrated assets appear to have retained their previous ratings and reviews from the Unreal Marketplace.
Additionally, my newer products released directly on FAB have generated sales and positive feedback within my community channels, but none have received any ratings or reviews on the platform itself.
This lack of visible feedback is concerning, as it may impact potential customers’ trust and purchasing decisions. I would like to clarify:
Is my account experiencing a technical bug that is preventing customers from leaving reviews?
Or is it simply that customers who have purchased my newer assets have not yet submitted any ratings?
Thank you for your time and support.