Hello everyone! I’ve recently run into a problem with my packaged UE5 game (if being more specific, some people to whom I sent a build encountereed it).
There is a main menu level which contains button that just opens another level. Everything works fine for me, but some people who recieved that build complained that they just see infinite load screen, and in the task manager game is marked as “not responding”.
I asked them to wait for a long time, but nothing happens. In the logs that they have sent to me there is no any useful information (as I guess?)
Here is an example:
[2024.06.27-08.25.03:445][ 41]LogEasyMultiSave: Save Game Data removed for: MySaveGame
[2024.06.27-08.25.03:445][ 41]LogGameMode: Display: Match State Changed from InProgress to LeavingMap
[2024.06.27-08.25.03:445][ 41]LogGameState: Match State Changed from InProgress to LeavingMap
[2024.06.27-08.25.03:445][ 41]LogNet: Browse: /Game/Medieval_Environment/Medieval_Houses_Vol2/Maps/MH_02_Demo_Scene_Day??LoadSaveData=false
[2024.06.27-08.25.03:445][ 41]LogTemp: Warning: PreSetupLoadingScreen
[2024.06.27-08.25.03:446][ 41]LogLoad: LoadMap: /Game/Medieval_Environment/Medieval_Houses_Vol2/Maps/MH_02_Demo_Scene_Day??LoadSaveData=false
[2024.06.27-08.25.03:446][ 41]LogWorld: BeginTearingDown for /Game/HorseProject/Levels/TitleScreen
[2024.06.27-08.25.03:446][ 41]LogWorld: UWorld::CleanupWorld for TitleScreen, bSessionEnded=true, bCleanupResources=true
[2024.06.27-08.25.03:486][ 41]LogStreaming: Display: 0.017 ms for processing 1085 objects in RemoveUnreachableObjects(Queued=0, Async=0). Removed 9 (919->910) packages and 68 (2805->2737) public exports.
[2024.06.27-08.25.03:486][ 41]LogAudio: Display: Audio Device unregistered from world 'None'.
[2024.06.27-08.25.03:489][ 41]LogUObjectHash: Compacting FUObjectHashTables data took 0.76ms
[2024.06.27-08.25.03:492][ 41]LogStreaming: Display: FlushAsyncLoading(63): 1 QueuedPackages, 0 AsyncPackages
(end of the .log)
Have anyone encountered that kind of problem? Is there any way to troubleshoot problems with level load (as I understand, that process is not logged properly)?