Inactive account help

So… i get this AS-18006 error when i wanna log in on my main account where i bought the Limetid edition founder pack for €150 telling me to change my pass. When i try to change my pass all it says is Your Account is inactive… so i contact the company asking how this comes. Someone reply’d in less then 90 min’s only asking me How did i bought the founder pack? so i reply’d and since then i did not hear ANYTHING from them probebly cuzz i was asking for a refund… Any help pls this is so FRUSTRATING! Account name Green_Stash420