On my local setup when I want to download and apply a material from Quixel / Sketchfab on the screen then it turns into white surface (object creation bar not started), and I cannot change this white surface even from Texture changer, default T_Generic_BC.T_Generic_BC file is re-setted always. Tried out (both trial and EDU) TM version: 2022.2.3, 2023.1.2, 2023.2.2 Setup: WIN10, Radeon RX6600, 16GB RAM, AMD Phentom II X4 965 CPU Custom paths are set to default C:/ drive related ones, and also Twinmotion is installed on C:/ drive. Related scenario: 1. TM 2022.2.3 open, logged in with EG account 2. Add Awe Chair to the screen 3. Download a Megascan surface ( Old Rotten Wood) 4. Try to apply it on the chair 5. Object creation bar not started 6. White result Log attached, snippet: [2024.02.23-08.27.00:938][113]LogJson: Error: Json Value of type 'Null' used as a 'Array'. [2024.02.23-08.27.00:938][113]LogStreaming: Display: FlushAsyncLoading: 1 QueuedPackages, 0 AsyncPackages [2024.02.23-08.27.01:503][113]LogTextureFormatOodle: Display: non-RDO encode 2048 x 2048 x 1 to format OODLE_DXT5 (Oodle OodleTex_BC3) lambda=0 effort=20 [2024.02.23-08.27.01:503][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.01:503][113]LogTextureFormatOodle: Display: non-RDO encode 1024 x 1024 x 1 to format OODLE_DXT5 (Oodle OodleTex_BC3) lambda=0 effort=20 [2024.02.23-08.27.01:503][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.01:503][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.01:503][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:030][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:030][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:030][113]LogTextureFormatOodle: Display: non-RDO encode 1024 x 1024 x 1 to format OODLE_DXT5 (Oodle OodleTex_BC3) lambda=0 effort=20 [2024.02.23-08.27.02:030][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:675][113]LogTextureFormatOodle: Display: non-RDO encode 2048 x 2048 x 1 to format OODLE_DXT5 (Oodle OodleTex_BC3) lambda=0 effort=20 [2024.02.23-08.27.02:675][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:676][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:676][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:676][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:676][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.02:676][113]LogTextureFormatOodle: Display: non-RDO encode 1024 x 1024 x 1 to format OODLE_DXT5 (Oodle OodleTex_BC3) lambda=0 effort=20 [2024.02.23-08.27.02:676][113]LogTextureFormatOodle: Display: non-RDO encode 2048 x 2048 x 1 to format OODLE_DXT5 (Oodle OodleTex_BC3) lambda=0 effort=20 [2024.02.23-08.27.02:676][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:005][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:005][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:005][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:005][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:005][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:005][113]LogTextureFormatOodle: Display: non-RDO encode 1024 x 1024 x 1 to format OODLE_DXT5 (Oodle OodleTex_BC3) lambda=0 effort=20 [2024.02.23-08.27.03:005][113]LogTextureFormatOodle: Display: non-RDO encode 2048 x 2048 x 1 to format OODLE_DXT5 (Oodle OodleTex_BC3) lambda=0 effort=20 [2024.02.23-08.27.03:005][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:071][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:071][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:071][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:071][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:071][113]LogTextureFormatOodle: Display: Oodle Texture encode failed!? 潏汤呥硥䕟牲啟獮灵潰瑲摥偃U [2024.02.23-08.27.03:071][113]LogJson: Warning: Field models was not found. [2024.02.23-08.27.03:071][113]LogJson: Error: Json Value of type 'Null' used as a 'Array'. [2024.02.23-08.27.03:086][113]LogSlate: Request Window 'Progress dialog (Object Creation)' being destroyed [2024.02.23-08.27.03:091][113]LogTwinmotionStorage: [CTwinmotionStorage::loadResourceFromFile()] trying to load C:/Users/elnofx-desktop/Documents/Twinmotion2022.2/QuixelCloudLibrary/CloudLibrary/1D42058C-B0BC-3D3A-E810-6BCBCD8DE07E.tmi [2024.02.23-08.27.03:092][113]LogTwinmotionStorage: File version: EFileVersion::TM_2022_2_1 [2024.02.23-08.27.03:092][113]LogTwinmotionStorage: Perforce CL: 23116608 [2024.02.23-08.27.03:094][113]LogTwinmotionCore: info: current virtual memory usage: 2476421120 bytes [2024.02.23-08.27.03:094][113]LogTwinmotionCore: [Library] successfully instantiated 1D42058CB0BC3D3AE8106BCBCD8DE07E: Old Rotten Wood from 'C:/Users/elnofx-desktop/Documents/Twinmotion2022.2/QuixelCloudLibrary/CloudLibrary/1D42058C-B0BC-3D3A-E810-6BCBCD8DE07E.tmi' [2024.02.23-08.27.03:104][113]LogTwinmotionTools: Display: Unrolling modes: 0 [2024.02.23-08.27.03:105][113]LogTwinmotionTools: Display: Changing mode from 0 to 21 [2024.02.23-08.27.03:105][113]LogTwinmotionTools: Display: Unrolling modes: 0 [2024.02.23-08.27.03:174][113]LogUObjectHash: Compacting FUObjectHashTables data took 9.22ms Thank you for your help. 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