I'm trying to import a .png and it won't work

I got this message
Failed to import ‘…/…/…/…/…/…/Users/User/Documents/Unreal Projects/demo/SOURCE/megaman.png’. Failed to create asset ‘/Game/demo/NewFolder/character/megaman’

I have no idea what I’m doing wrong…

Did you create the PNG file?

If you use photoshop, make sure to export it as PNG-24 in the save-for-web dialog (at least that’s what I have done to make sure mine always work).

Also, if you happen to be using Photoshop, Unreal can read the .psd format, so you can import your photoshop file directly if you want.

No, I just saved it from the web

You may need to open it and re-save it as PNG24.

why wouldn’t png work? its a supported data type, and how would I even change it?

same exact problem except its a jpeg (I could switch to png if I need to tho) I am also using photoshop