Summary
I have a basemesh product that was flagged as mature later after approval by FAB, even if there isn’t anything that would point it as such. The model doesn’t have genitals, texture, nipples […] is a simple, white matcap female mesh.
Even though I completely disagree with the decision of tagging it as mature content, I’m stuck in a loop of being unable to upload the relist properly.
My problem is that I’m unable to change it to mature and submit it for application, as the following message appears:
“Cannot update a live listing from non mature to mature”
With that message I thought that maybe it was better to unlist it and try it again, make the changes, and them repost it. The error message continues regardless of that, so I’m critically stuck and now, with my product offline.
My product reference number is: (17849149)
The Link of the product: https://www.fab.com/portal/listings/c273f8aa-bce0-436f-af47-864dbbf11c77/
I did sent a e-mail to the support, but no answer nor help with this issue was provided. I can’t just nuke this product and make another one, some people already have bought it so if I do that in any shape or form they won’t be able to get the updates.
HELP
What type of bug are you experiencing?
Publishing
URL where the bug was encountered
https://www.fab.com/portal/listings/c273f8aa-bce0-436f-af47-864dbbf11c77/
Steps to Reproduce
N/A
Expected Result
MY PRODUCT ONLINE (???)
Observed Result
Not being able to publish it (???)
Platform
Windows
Operating System
Windows 11
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Additional Notes
HELP