Identity Solve has a problem when I take my model to Metahuman

Development Character & Animation
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1

Creating thread pool with 8 threads.
(TemplateDescription.h, l138): failure to load template description …/…/…/Engine/Plugins/Marketplace/MetaHuman/Content/MeshFitting/Template/template_description.json: no file …/…/…/Engine/Plugins/Marketplace/MetaHuman/Content/MeshFitting/Template/template_description.json
(ActorCreationAPI.cpp, l110): failed to load template description

I want to take my model to Metahuman ,but there’s an error when I run the Identity Solve, is it my computer’s problem?

2

I had this same issue with my work account.
When logging in with my personal account at home (that had requested access to the Metahuman Creator’s Beta) I had no issues.

If it’s not account based permissions, it potentially is network related but not entirely sure.

3

I have the same error. Any solutions out there?

4

have the same problem, this happend when i used my own 3D scan asset, after that i tried using different head asset found online, and it worked perfectly

i think the problem was from the asset that we use, try using different asset

5

Same. Someone Knows how to solve?

6

This error seems to imply that it is failing to find one of the files which should have been installed as part of the MetaHuman plugin. I suppose this could be a permissions issue if for some reason your login account doesn’t have access to that file.

My first suggestion would be to try uninstalling and re-installing the MetaHuman plugin from the account you intent to use as maybe there was some sort of error/issue during installation.

2 Likes
7

A few months ago I managed to get it working.
I’m not completely sure but what I did was check the mesh, reduce the number of polygons and close any holes.
I think the latter, the gap problem, may be the main problem.