I work at an architectural practise to which we have recently invested in TwinMotion mainly because of the VR advantages. We initially had issues with optimising VR as there was crashes but that h...

I work at an architectural practise to which we have recently invested in TwinMotion mainly because of the VR advantages. We initially had issues with optimising VR as there was crashes but that has been mostly solved. However now the issue is that...

TwinMotion seems to crash most of the time when launching a model. We have these model connected via Datasmith file to Revit. To increase performance issues we have already tried making the model smaller in terms of putting the building into sections and then importing separately and made everything performance based and not quality. And all drivers are up to date etc. So the question is, is there any chance that we could contact someone to help resolve crashing on launch issue? This wasn't a problem before however it is now.