I need urgent help with advertising campaign payments.

General Feedback & Requests
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I need help. In Epic's new ad campaigns for advertising islands, I added my card as a payment method. When they tried to charge me, I didn't have enough money on the card. Now I do, and I want to try to pay, but it won't let me. I want to update my payment methods and use the card again. I change it, but it gives an error when I try to save the changes. It hasn't been 7 days since the campaign started yet, so I want to resolve this soon. Any help would be greatly appreciated!
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Hi Valenn,

This is probably a question better suited for a Creator Support Ticket.

1 Like
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Hi Valenn,

Thanks for reaching out! I do agree with Astrotronic - our player support team would be better equipped to answer this question. Our support team primarily handles issues regarding the Epic Games Store and Developer Portal. You can contact them using the link Astrotronic shared.

For more information on contacting our player support team, please visit this link if needed.

Thank you!