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I need help

Hello everyone, i have a problem with a crash in a game. I am desperate, because i am not a computer expert. I downloaded the windbg tool and after fixing some problem with symbol path i can now finally read the .dmp file, but it is like chinese language to me. The game is xcom enemy within and i play it for years now without any greater problems. Several weeks ago i started playing it again with the long war mod and everything was fine until yesterday the game crashed. Even with restart and loading my saved game it always crashes at the same point in the game. The name of the .dmp file starts with unreal, so i hope i am finally in the right place to get a hint or suggestion from an expert how to proceed next. I updated my graphic card driver to the latest version and defragmented my hard drive already (that were the first tipps i got from researching the internet) but both of it did not solve my problem. The name of the crash is: “unreal-v8917-2015.05.14-20.27.52.dmp”. If i start a new game, everything is fine. But that is no option for me, because i am already far in the game and it was going really well for me so that i really need this savegame repaired. I tried it myself, but i am overwhelmed with the task and also all the instructions of the various help/debug programs are in english language and very technical. I have windows 7 and Radeon R 9 graphic card with 4 GB ram. The text of the unreal-v8917-2015.05.14-20.27.52.dmp file opened with windbg tool is:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Admin\Documents\My Games\XCOM - Enemy Within\XComGame\Logs\unreal-v8917-2015.05.14-20.27.52.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRVc:\symbolsSymbol information
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Thu May 14 20:53:05.000 2015 (UTC + 2:00)
System Uptime: not available
Process Uptime: 0 days 0:25:18.000


This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(bf4.b50): Unknown exception - code 00000001 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=00000000 edx=023e9d72 esi=00004b04 edi=007cc064
eip=77560c8e esp=007cb524 ebp=007cb534 iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246
ntdll!ZwGetContextThread+0x12:
77560c8e 83c404 add esp,4

My only hope is that one kind person can understand this crash report and point me in the right direction to solve my problem. Thank you in advance for sacrificing your time for this

What game are you using? Also I think you should bug the game company about this. If you are having problems with something you built in UE4, I suggest you head over to the Answerhub. Or, If it is a Epic game… Contact Epic for help. Wish you luck. :slight_smile:

EDIT: Xcom huh? You should bug Firaxis games.