I have Windows 8.1 and get error R-1053 when installing Unreal Engine 4.12.1

I’m new to Unreal Engine, and I have only tried to download 4.12.1. When I first tried to download this, it was stuck on “Prerequisites”. Now I’ve tried it two more times and got this message
“Install Failed
The necessary prerequisites have failed to install. Error code R-1053.
Please ensure your operating system is up to date, or view our troubleshooting guide
for additional information”.

Thank you for your help,

Hi The_Flash_Fan,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!